An Application for Utility Service Form is required to apply for utility service for each new account. The City of Dallas utility services include: water, sewer (wastewater) and stormwater. Also included is a police fee and firefighter/EMS fee. The Finance Department answers questions regarding your water / sewer account billing or payments. Call 503.831.3508 to speak to someone about utility services.
You can start City of Dallas Utility Service in several ways:
Starting a service request online must be done by 3:00 pm the business day before. For same day service you must come into our office before 3:00 pm at the address listed above. Requests will not be fulfilled on weekends or holidays.
A deposit of $125.00, payable by card or cash, is required (some exceptions may apply) before service is turned on. The deposit will be applied to the closing bill if you are a renter and applied to an owner's account after one year of payments with no late fees or upon the close of service. Any balance will be refunded to the customer. The deposit will not earn interest.
An activation fee of $25.00 will appear on your first billing statement. All delinquent charges must be paid prior to any new applicant receiving water/sewer service.
Government-issued picture ID (e.g. driver’s license or passport) is required for all account holders. Xpress online service request will require an email address and will provide a link to the city email at utilities@dallasor.gov. We will email or provide you an information sheet regarding your new account upon completion. Completing and submitting this form does not guarantee services nor should it be considered confirmation that an account has been established.
You will be provided an information sheet about your account. Payment information is provided on monthly billing statements, which should be reviewed for current messages and helpful city information. On the back of the statement is contact information for the City and Xpress Bill Pay. Xpress offers online and phone payment options, as well as auto pay and paperless billing choices. To reach someone in the Finance department about utility billing or any questions, please call (503) 831-3508. To make an over the phone payment please call Xpress Bill Pay at 1-800-720-6847.
Requests for credit for excess water usage caused by a leak may be considered with proof of a valid repair. Water usage due to a leak or other circumstances must be exceptional. A maximum credit of 50% of the excess usage based on an annual average comparison can be granted. Download the Water Leak Credit Application to view more information about this program.
Customers who need to establish or to reactivate utility service need to complete an application.
In order to establish service at a new address, under a new name, or to reactivate utility service, customers must complete a new application and pay the applicable service charges and deposits. A non-expired government issued photo ID must be presented for all account holders. If you would like to have a joint account holder that person must complete the same process. A nonrefundable service charge of $25 and a deposit are required to establish a new account. The service charge of $25 is required on all accounts regardless if the water is on or off or if the account has been previously in the customer's name.
Deposits - A refundable deposit of $125 (no checks) for water and sewer will be collected upon the start of new service for both a homeowner and a renter. For homeowners, the deposit will be applied to the customer's account balance after one year of payments with no late fees or upon close of service. Renter deposits will be applied to their final bill. At the time the account is closed if any deposit remains after it is applied to the final bill the remaining deposit will be refunded to the customer.
The deposit may be waived for homeowners and owners with multiple properties who have established good credit (18-months of on time payments) with the City and property management and real estate companies establishing service.
Late Fee - A utility bill is considered late if not paid by the due date. A late fee of $10 will be applied to an utility account on the eighth (8) business day after the due date if not paid in full. The due date is noted on the bill.
Returned Check Charge - A fee of $25 will be charged on any returned payment.
Disconnect Policy - Accounts delinquent after 30 days will be subject to disconnection without further notice. In the event the customer has not paid prior to the disconnect date and is placed on the disconnect list, full payment of the utility bill, including additional service fees, will be required before service can be restored. No checks accepted on accounts disconnected for non-payment.
Collection Fee - A collection fee of $25 will be added to any account sent to collections.
Click to view Resolution 3272, outlining the schedule of water rates and related water account fees.
Water Rates (March, 2023 - February, 2024):
Monthly Base Rate is for 0-3 Units of Water: $30.40 (inside city limits)
Each additional Unit is $3.27 per Unit (residential rate/inside city limits)
Call our office for more information on commercial rates and outside water rates.
(Each Unit = 100 cubic feet of water or approximately 750 gallons)
Sewer Rates (February, 2024 - January 2025):
Monthly Residential/Church Flat Rate: $45.21
Multi-Family: $30.57 per dwelling space plus $1.07 per hcf water consumption winter averaging Nov-Feb
Call our office for more information on commercial rates, and motel/hotel fees
Stormwater Rates (February, 2024 - January 2025):
Monthly Residential/Church Flat Rate: $14.00
Multi-Family: $14.00 per dwelling space
Motels/Hotels: $14.00 per 3 rooms
Commercial: $14.00
Public Safety Fee Rates (February, 2024 - January 2025):
Firefighter/EMS Fee: $2.36
Police Officer Fee: $2.59
Multi-Family: fee is per each dwelling space
City of Dallas Utilities Policy
For all other water / sewer issues, call Public Works at 503.831.3559. You may also view other frequently requested telephone numbers for services in the community.
Utility Rate Change Flyer (480 KB) 
